Help centre

Frequently asked questions

Find guidance on getting started, payment integrations, transaction verification and account operations.

What is Globe Pay?
Globe Pay provides payment collection, merchant operations, and developer integration tools. Features available to an account depend on its configuration.
How do I start accepting payments?
Create a merchant account and complete the onboarding steps. Payment methods and features become available according to your account configuration.
Which payment methods can I use?
Available channels depend on the payment methods enabled for your account and provider availability. Check your dashboard or contact the team for the current options.
How should I verify a payment?
Use the documented server-side verification flow and check the final transaction status before fulfilling an order. A browser redirect or customer screenshot is not proof of payment.
Where can I see plans and pricing?
Visit the Pricing page for currently published plans and limits. Account availability, fees, and terms may depend on your configuration and onboarding agreement.
How can I contact Globe Pay?
Use the Contact page for available contact channels. For account-specific requests, include your merchant or transaction reference and never share passwords, OTPs, or API secrets.