Privacy notice

Privacy Policy

This notice explains how Globe Pay handles information when you visit our public website, create or use a merchant account, contact us, or integrate with our services. Information handled in a payment transaction may also be subject to the relevant merchant and payment provider notices.

Last updated: 2026-10-11

Information we may collect

Depending on how you use Globe Pay, information may include your name, contact details, business and account information, verification documents, support correspondence, transaction references and status, integration configuration, and technical data such as device, browser, log, and security events.

How we use information

We use information to provide and maintain the services, set up and secure accounts, process and verify payment requests, support merchants, troubleshoot issues, prevent abuse, meet legal or provider obligations, and improve platform reliability. We use information for these purposes only as permitted by applicable law.

When information is shared

Information may be shared with payment providers needed to complete or verify a transaction, service providers supporting hosting and operations, professional advisers, or authorities where required by law or necessary to protect rights and safety. We do not sell personal information as a business model.

Retention and security

We retain information for as long as reasonably needed for the purposes described here, account operations, dispute handling, and applicable legal or record-keeping requirements. We use reasonable administrative and technical safeguards, but no internet transmission or storage system can be guaranteed completely secure.

Cookies and technical data

Our website may use cookies or similar technologies needed for core functionality, session handling, security, and preferences. Your browser can provide controls to manage cookies; disabling essential cookies may affect some site features.

Your choices and requests

You may contact us to ask about personal information associated with your account or request correction where appropriate. We may need to verify your identity and may retain or restrict information where law, security, transaction records, or legitimate operational needs require it.

Children and external services

Globe Pay is intended for business and adult users, not children. Our services may link to third-party websites or providers; their privacy practices are governed by their own notices, which you should review.

Changes and contact

We may update this notice as our services or requirements change. The latest version and effective date will appear on this page. For privacy questions or requests, contact us through the Globe Pay contact page.